Privacy Policy
Effective date: March 15, 2026
This website collects limited personal information when you contact us, join the newsletter, download the guide, schedule a session, or make a payment. Information is used only to respond to your request, provide services, deliver materials you have asked for, process payments, and support the normal operation of the website.
Information Collected
Depending on how you use the site, information collected may include your name, email address, message content, form submissions, and basic technical information such as browser type, device information, IP address, and pages visited.
If you schedule a session, you may also provide information about your animal, including a photograph and written description. This information is used only for the purpose of conducting the requested session.
Email Subscriptions and Forms
If you choose to receive Occasional Notes or download the guide, the information you provide through forms may be stored within the website system so communications and requested materials can be delivered.
Occasional Notes are brief reflections related to animal communication work and are sent from time to time. These messages are not promotional campaigns. You may unsubscribe at any time through the link provided in the email.
Replies to automated form confirmations or email notifications may not be monitored.
Digital Downloads
If you request the guide, a download link will be provided after submitting the form. The guide is delivered as a digital file intended for personal use. Access to downloads may be modified if necessary for maintenance, security, or updates.
Scheduling and Sessions
When scheduling a session, you may provide your name, contact information, and information about your animal. This information is used only to coordinate and conduct the requested session.
Sessions are conducted remotely. After the session is complete, an audio recording may be provided. Information shared in connection with sessions is treated respectfully and used only for the purpose of delivering the service.
Payments
Payments for sessions are processed through third-party payment providers such as Stripe. Payment card details are not stored on this website. Payment providers may collect and process information necessary to complete transactions, prevent fraud, and meet legal or regulatory requirements.
By completing a payment through the website, you acknowledge that payment processing is handled by external providers operating under their own privacy and security practices.
Transaction Records
When a payment is made, basic transaction information such as name, email address, payment amount, and confirmation details may be retained for recordkeeping, accounting, administrative purposes, and legal obligations. This information is not sold or used for marketing.
Third-Party Services
This website may use third-party services for payment processing, scheduling, analytics, email delivery, or other operational functions. These providers may process limited personal or technical information in order to perform their services and operate under their own privacy policies.
Analytics and Cookies
Basic analytics tools may be used to understand website usage and improve performance. These tools may collect technical data such as IP address, device type, and pages visited.
Essential cookies may also be used to support normal website functionality and security. The site is not designed around advertising networks or aggressive tracking.
Data Retention
Information is retained only as long as reasonably necessary for communication, service delivery, transaction records, legal obligations, or website administration.
Data Security
Reasonable administrative and technical safeguards are used to protect information. However, no online system can guarantee absolute security.
International Processing
Some service providers connected to this website may process or store data outside your local country depending on where their infrastructure operates.
Your Choices
You may unsubscribe from Occasional Notes at any time using the unsubscribe link included in email messages. If you have questions about information submitted through this website, you may contact us using the address below.
Contact
For privacy-related questions, contact matt@matthewlfindley.com.