Privacy Policy
Effective date: May 22, 2026
This website collects limited personal information when you contact us, submit a session request, join Occasional Notes, download a guide, or complete a payment.
Information is used only to respond to your request, provide services, deliver requested materials, process payments, support website operations, and maintain normal administrative records.
The website is designed to operate quietly and with minimal data collection. Information submitted through this website is not sold or shared for advertising purposes.
Information Collected
Depending on how you use the website, information collected may include:
- Name
- Email address
- Phone number if provided
- Messages or written form submissions
- Information about your animal
- Uploaded animal photographs
- Basic transaction details
- Technical information such as browser type, device information, IP address, and pages visited
Information submitted through session request forms is used only for communication, service delivery, administrative workflow, and related recordkeeping.
Session Requests
When submitting a session request, you may provide information about yourself and your animal, including photographs and written context.
This information is used only for the purpose of conducting the requested session and maintaining the related administrative workflow.
Sessions are conducted remotely and completed asynchronously through a request queue rather than scheduled live appointments.
After the session is complete, a recording may be delivered electronically using the contact information you provide.
Animal Image Uploads
Animal photographs uploaded through this website are used only for the requested session and related administrative handling.
Uploaded files may be stored securely within the website system, cloud backups, email notifications, or related operational tools connected to the service workflow.
Uploaded images are not used publicly, sold, or shared outside the operational requirements of the service unless separate permission is provided.
Payments
Payments are processed securely through third-party payment providers such as Stripe.
Payment card information is not stored directly on this website.
Payment providers may collect and process information necessary to complete transactions, prevent fraud, maintain security, and comply with legal or regulatory obligations.
By submitting payment through this website, you acknowledge that payment processing is handled by external providers operating under their own privacy and security policies.
Occasional Notes and Email Communication
If you choose to receive Occasional Notes or download a guide, your email address may be stored within the website system or connected email delivery platforms.
Occasional Notes consist of infrequent reflections, observations, or updates related to the work presented on this website.
You may unsubscribe from email communication at any time using the unsubscribe link included in email messages.
Third-Party Services
This website may use third-party providers for payment processing, email delivery, form handling, file storage, analytics, backups, security, and related operational functions.
These providers may process limited personal or technical information only as necessary to perform their services.
Analytics and Cookies
Basic analytics tools may be used to understand website performance and improve functionality.
Essential cookies may also be used for security, form handling, and normal website operation.
This website is not designed around advertising systems, aggressive tracking, or behavioral marketing.
Data Retention
Information is retained only as long as reasonably necessary for communication, service delivery, administrative records, legal obligations, backups, or operational maintenance.
Uploaded images and session-related materials may remain within secure backups or archived records for a limited period as part of routine operational retention practices.
Data Security
Reasonable administrative and technical safeguards are used to protect submitted information, uploaded files, and payment-related workflows.
However, no online system can guarantee absolute security.
Your Choices
You may contact us regarding information submitted through this website or request removal from email communications at any time.
Contact
For privacy-related questions, contact matt@matthewlfindley.com .